Contacting Support

If you encounter an issue that cannot be resolved using the Common Issues & Fixes guide, AI Assistify offers multiple support channels to help you troubleshoot and resolve problems efficiently.

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🛠️ When to Contact Support?

Consider reaching out to support if you experience: 🔹 Persistent technical issues that cannot be resolved through self-help. 🔹 API key or authentication failures despite correct configurations. 🔹 Integration problems with chatbots, widgets, or third-party platforms. 🔹 Performance slowdowns or unexpected AI behavior. 🔹 Billing inquiries or subscription-related issues. 🔹 Security concerns or account access problems.

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📨 How to Contact AI Assistify Support?

1️⃣ In-App Support Chat

💬 Best for: Quick troubleshooting and real-time assistance.

• Navigate to the Support Chat in the AI Assistify interface.

• Start a conversation with a support representative.

• Available during business hours for instant help.

2️⃣ Email Support

📧 Best for: Detailed inquiries, complex issues, or bug reports.

• Send an email to [e-mail].

• Include:

  • Your account details (Workspace ID, email).

  • Issue description (Steps to reproduce, error messages).

  • Screenshots or logs (If applicable).

• Response time: Within 24 hours on business days.

3️⃣ Help Center & Knowledge Base

📚 Best for: Self-service troubleshooting and learning how to use features.

• Visit the AI Assistify Help Center at help.aiassistify.io.

• Browse FAQs, step-by-step guides, and video tutorials.

4️⃣ Community & Forums

🌍 Best for: Engaging with other AI Assistify users, feature requests, and best practices.

• Join the AI Assistify Community Forum to share insights and find solutions.

• Available at community.aiassistify.io.

5️⃣ Dedicated Enterprise Support (For Premium Users)

🏆 Best for: Businesses requiring priority support and a dedicated account manager.

• Enterprise customers can access 24/7 priority support via a dedicated support channel.

• Contact [e-mail] for custom integrations, SLA agreements, and advanced troubleshooting.

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🔹 Tips for Faster Issue Resolution

✅ Be Specific – Provide clear details about the issue, including error messages and affected features. ✅ Attach Screenshots or Logs – Visuals help support agents diagnose issues quickly. ✅ Check the Knowledge Base First – Many common problems have self-service solutions. ✅ Include API/Workspace Details – If API or workspace settings are involved, provide relevant IDs or configuration details.

By using the appropriate support channel, you can quickly resolve issues and optimize your AI Assistify experience. 🚀