Contacting Support
If you encounter an issue that cannot be resolved using the Common Issues & Fixes guide, AI Assistify offers multiple support channels to help you troubleshoot and resolve problems efficiently.
🛠️ When to Contact Support?
Consider reaching out to support if you experience: 🔹 Persistent technical issues that cannot be resolved through self-help. 🔹 API key or authentication failures despite correct configurations. 🔹 Integration problems with chatbots, widgets, or third-party platforms. 🔹 Performance slowdowns or unexpected AI behavior. 🔹 Billing inquiries or subscription-related issues. 🔹 Security concerns or account access problems.
📨 How to Contact AI Assistify Support?
1️⃣ In-App Support Chat
💬 Best for: Quick troubleshooting and real-time assistance.
Navigate to the Support Chat in the AI Assistify interface.
Start a conversation with a support representative.
Available during business hours for instant help.
2️⃣ Email Support
📧 Best for: Detailed inquiries, complex issues, or bug reports.
Send an email to [email protected].
Include:
Your account details (Workspace ID, email).
Issue description (Steps to reproduce, error messages).
Screenshots or logs (If applicable).
Response time: Within 24 hours on business days.
3️⃣ Help Center & Knowledge Base
📚 Best for: Self-service troubleshooting and learning how to use features.
Visit the AI Assistify Help Center at help.aiassistify.io.
Browse FAQs, step-by-step guides, and video tutorials.
4️⃣ Community & Forums
🌍 Best for: Engaging with other AI Assistify users, feature requests, and best practices.
Join the AI Assistify Community Forum to share insights and find solutions.
Available at community.aiassistify.io.
5️⃣ Dedicated Enterprise Support (For Premium Users)
🏆 Best for: Businesses requiring priority support and a dedicated account manager.
Enterprise customers can access 24/7 priority support via a dedicated support channel.
Contact [email protected] for custom integrations, SLA agreements, and advanced troubleshooting.
🔹 Tips for Faster Issue Resolution
✅ Be Specific – Provide clear details about the issue, including error messages and affected features. ✅ Attach Screenshots or Logs – Visuals help support agents diagnose issues quickly. ✅ Check the Knowledge Base First – Many common problems have self-service solutions. ✅ Include API/Workspace Details – If API or workspace settings are involved, provide relevant IDs or configuration details.
By using the appropriate support channel, you can quickly resolve issues and optimize your AI Assistify experience. 🚀
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